Terms of Use
1. Agreeing to these terms
By ticking the acceptance box when you create an account, or by using the FleetHook app or website, you agree to these Terms of Use, our Privacy Policy and our Acceptable Use Policy, which are part of this agreement. If a towing company subscribes to a paid plan, the Data Processing Addendum and any order form or plan terms also apply. If you are agreeing on behalf of a towing company, you confirm you are authorised to bind that company, and "you" means the company.
2. Electronic acceptance and signatures
You agree that ticking the acceptance box and clicking "Create account" is an electronic signature that legally binds you to this agreement, and that this agreement is an electronic record, both under the Texas Uniform Electronic Transactions Act (Tex. Bus. & Com. Code ch. 322) and the federal E-SIGN Act. You consent to transact with us electronically and to receive notices from us by email or in the app. We keep a record of each acceptance — the account, the date and time, the version of the documents accepted, and technical details of the device — so the agreement can be shown later. You may withdraw consent to transact electronically by closing your account, but you cannot use FleetHook without accepting these terms.
3. What FleetHook is
FleetHook is software for recording and managing towing work: dispatching calls, logging tows, tracking drivers and trucks, storing photographs, managing impounds and producing invoices and receipts.
FleetHook is a record-keeping tool. It is not a lawyer, not a compliance service and not a regulator. Whether a tow is lawful, whether your paperwork satisfies your state's requirements, whether your rates are permitted, and whether your notices are correct remain entirely your responsibility. The documents FleetHook produces are built from what you enter — check them before you rely on them.
4. Accounts and access
An account belongs to a towing company. The owner of that account controls who else may sign in and what each person may do. If you are an owner, you are responsible for the people you invite and for removing access when someone leaves.
Keep your credentials to yourself. You are responsible for activity under your login. Tell us promptly at support@fleethook.com if you believe an account has been compromised. You must be at least 18 years old to hold an account.
5. Your data stays yours
The tow records, photographs, customer details and financial information you put into FleetHook belong to you. We claim no ownership of them. We use them only to provide the service to you, as described in our Privacy Policy and, for paid plans, our Data Processing Addendum. You can ask us for a copy of your data, and you can ask us to delete it, by writing to support@fleethook.com. If you close your account we will delete or return it as described in the Privacy Policy.
6. Our software stays ours
FleetHook, including the app, the website, and everything that makes them work, is owned by us and our licensors and is protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable, revocable right to use FleetHook while your account is in good standing, for your own towing operation. You may not copy, resell, sublicense, reverse-engineer, or attempt to extract the source of the software, except to the extent the law says that restriction cannot apply. If you send us feedback or suggestions, we may use them freely, without obligation to you.
7. Acceptable use
Your use of FleetHook is governed by our Acceptable Use Policy. In short, you agree not to use FleetHook to break the law, to record tows you did not perform, to falsify records or documentation, to store information you have no right to hold, to reach another company's data, to probe or attack the service, or to resell access without our written agreement. We may suspend an account being used this way, and we will tell you why.
8. Availability
We work to keep FleetHook running, but we do not promise it will be available without interruption. Maintenance, supplier outages and faults happen. Where an interruption is planned, we will give notice where we reasonably can. The app keeps a local copy of recent work so a driver is not stranded by a weak signal, but a device in a dead zone will not sync until it has service. Do not treat a phone as your only copy of a legally required record.
9. Fees, plans and renewal
FleetHook is billed by the number of trucks on your account, not by call volume, and every plan includes unlimited calls. Founder's pricing, available until 30 May 2027, is Starter $55/month, Pro $85/month, Pro Plus $136/month and Business $289/month (Business includes up to 15 trucks, then $10/month per additional truck). The optional LotHook private-property module is $99/month added to a Starter, Pro or Pro Plus plan (first three properties, then $25/month per additional property) and is included with a Business plan for up to five properties. The current prices, truck allowances and what each plan includes are shown on our pricing page and at checkout, which govern if they ever differ from this summary.
When you choose a paid plan you agree to its price and monthly billing period as shown at checkout. Paid plans renew automatically each month at the then-current price until you cancel. If we offer a free trial, we will disclose its length, end date, the price that will apply afterward, and whether a payment method is required before you begin. Unless checkout says otherwise, a trial converts to the selected paid plan at the end of the trial unless you cancel first. You may cancel before the next renewal from your account settings or by writing to us; cancellation stops the next charge and takes effect at the end of the current paid period. Fees are billed through Stripe. You are responsible for applicable taxes other than taxes on our income. Except where law requires otherwise, fees already paid are non-refundable. If a charge fails, we may suspend paid features until it is resolved. We will give you at least 30 days’ notice by email before a price increase applies to your account.
10. Third-party services
FleetHook relies on third-party services — including Supabase, Stripe, Apple, Google and mapping providers — and links to a government vehicle database. Your use of those services through FleetHook may be subject to their own terms. We are not responsible for third-party services, and their availability is outside our control.
11. Ending the agreement
You may stop using FleetHook and close your account at any time. We may end or suspend an account for a serious or repeated breach of these terms or the Acceptable Use Policy, for non-payment, or if we are required to by law. Except where the law prevents it, we will give you a reasonable opportunity to obtain a copy of your data first. Sections that by their nature should survive termination — ownership, fees owed, disclaimers, limitation of liability, indemnity, and the dispute sections — survive.
12. No warranty
FleetHook is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that any calculation, document or record it produces will meet your regulatory obligations. Nothing in these terms waives, or requires you to waive, any right or remedy you have under the Texas Deceptive Trade Practices–Consumer Protection Act (Tex. Bus. & Com. Code ch. 17) that cannot lawfully be waived.
13. Limitation of liability
To the fullest extent permitted by law, we are not liable for lost profits, lost revenue, lost business, lost data, or any indirect, incidental, special, consequential or punitive loss arising from your use of FleetHook. Our total liability for any claim is limited to the greater of the amount you paid us in the twelve months before the claim or USD 100. Nothing here limits liability that cannot lawfully be limited, including liability that the Texas DTPA does not permit to be limited.
14. You cover us for your own conduct
You agree to indemnify and hold us harmless against claims, losses and reasonable legal costs arising from your use of FleetHook in breach of these terms, from tows you performed, and from information you entered that you had no right to hold. We will tell you promptly of any such claim and let you control the defence, provided you do not settle in a way that admits fault on our part without our consent.
15. Governing law and disputes
These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Subject to any arbitration provision below, the exclusive venue for disputes is the state or federal courts located in Harris County, Texas, and you and we each consent to the jurisdiction of those courts.
16. Changes to these terms
We may update these terms. If a change materially affects you, we will notify account owners by email and update the version and date at the top before it takes effect, and — where the change is material — ask you to accept the new version in the app. Continuing to use FleetHook after a change takes effect means you accept it.
17. General
These terms, together with the Privacy Policy, Acceptable Use Policy and (for paid plans) the Data Processing Addendum and any order form, are the entire agreement between you and us about FleetHook and supersede earlier discussions. If any provision is found unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver of it. You may not assign this agreement without our consent; we may assign it to an affiliate or in connection with a merger or sale. Notices to you may be given by email or in the app; notices to us go to support@fleethook.com or, for formal notice by mail, to Innovations App Lab LLC, 20102 Maple Landing Dr, Cypress, TX 77433. We are not liable for failures caused by events beyond our reasonable control.
18. Contact
Write to support@fleethook.com. FleetHook is operated by Innovations App Lab LLC, a Texas limited liability company.